Michael Franklin

• Managed multi-disciplinary projects, overseeing AWS Map assessments, guiding team members to execute delivery of T&M and fixed contract projects
• Led teams regarding development/evaluation of client artifacts, including executive summary presentations and TCO
• Strengthened team performance and quality on project delivery, through reusable materials and catalysts, while contributing to CoE development to improve client experiences awin rate
• Ensure key project sucess materials were developed and executed, including mitigation plans and business drivers, removing blockers and ensuring project success

Implemented backend operational improvements, improving efficiency through automated deployments, cloud based IDEs tools, facilitating onboarding and monitoring of application deployments and updates. - In 4 weeks, planned, tested, and deployed AppStream applications for accounting teams, streamlining accounting and bookkeeping operations while ensuring PCI and HIPAA compliance

• Designed and deploed and automated expense tracking with AI based APIs, microservices, leveraging CloudFormation to deply serverless databases and compute resources, reducing labor costs by 50%, operating costs by 64%, and enhancing security with 425+ controls
• Deployed 20+ AWS/Azure cloud native services to optimize productivity, governance, and risk management, latency, endpoint and application security, CI/CD, data integration, and IAM
• Trained offshore contractors in a cloud-native, agile setup using AWS EDF, Jira, and IaaS IDEs, resulting in a 500% cost reduction via on-premises infrastructure migration while enhancing security and governance
• Centralized network operations management from over a dozen sources, deploying AWS, Azure, and other threat model and mitigation managed services, automating cybersecurity metrics and remediation to achieve SLAs for MSP opportunities, reducing cycle time 25% - 50% of cloud based endpoint management issue resolution, eliminating 75% of endpoint troubleshooting activities, ensuring 99.9% uptime guarantees

Transitioned to a Microsoft/AWS MSP focused on Office/Dynamics 365, with cloud native AWS infrastructure within enterprises to improve agility to consulting engagements with a small team of 4 resources, winning CRM based consulting opportunities.

• Coordinated partner teams RFP responses, while gaining over 200 additional leads from tradeshows, winning an engagement for a Canadian provincial government energy ministry
• Led technical and functional assessment of the clients building energy reporting process, developing metrics, validated solutions developing over 200 business/functional requirements and recommendations to achieve customer success, saving the client over $1,000,000 over 3 years with a cloud native solutio
• Migrated to Office and Dynamics 365 from SharePoint & Exchange 2016 and open-source CRM, reducing subscription costs by 50%, minimizing governance and security issues with Active Directory integration, decreasing maintainence costs by %50.00 per hour
• Reviewed technical and functional updates to Dynamics 365 from CRM 4.0, developed Office 365/Dynamics marketing materials, pre-sales processes and artifacts, and 10 omnichannel drip campaigns to drive adoption and educate customer the business value of Microsoft based Office 365 and Device Management capabilities
• Migrated company infrastructure to AWS, enhancing automation, security, and cost-efficiency, using s3 for hosting Cloudfront/Route 53, while lowering hosting costs over 65% and eliminating vulnerabilites
• Attained Salesforce certification to validate core capabilities/value proposition of company enterprise CRM/ERP software
• Improved remote work environments with dozens of security improvements, reducing downtime by 25% with automated updates and monitoring

Became an independent CRM based solutions provider, to deploy SMBs customer and employee centric digital solutions, through cloud technologies and led product development efforts adding advanced ERP/CRM capabilities with over a 1/2 dozen technology partners.

• Developed early-stage start-up artifacts, estimating CAPEX for R&D over a three-year period, with a $100,000 startup budget
• Revamped on-premises infrastructure from Windows to Linux to improve remote work, leveraging industry frameworks, launching 37 improvement initiatives within a limited time frame, decreasing administrative downtime by 50%
• Prepared and approved a CRM related patent within 4 months, based on prior research as part of an advanced CRM cloud strategy
• Created a multi-year roadmap with partners, aligning R&D initiatives with CRM/CXM/WFO capabilities, establishing a portfolio of 12 projects and 4 programs including new revenue models through customer products and applications, with advanced MDM, integration of partner AI behavioral and predictive solutions and advertising capabiltiies
• Acquired hundreds of leads through in-person industry events and direct solicitation
• Ongoing evolution of storage utilizing AWS technologies for backup and restore retiring dozens of siloed sources

Delivered strategic, operational business and technology consulting functions for clients across North America Energy, Consumer Goods, Banking and Software industries within Accenture’s Customer Relationship Management service line. Managed multiple digital transformation initatives supported by capability management.

• Toronto (6 months) Collaborated with management to prioritize multi-year smart grid projects and executed process analysis for a distributed generation initiative, resulting in a 24% cycle time reduction within 30 days, resulting in the passage of the Green Energy Act
• Selected by execs to initiate PMO for a multimillion-dollar SAP deployment, overseeing project managers, teams, and 100+ resources. Suggested tools, added governance, managed schedules, ensuring on-time, on-budget projecteams
• Seattle (4 months) Through data analysis, detailed, and presented 60+ marketing conversion PII impacts across regions with unit leads
• Architected and presented a proposal taking advantage of existing capabilities to propose a centralized reporting platform within in-game advertising, resulting in client agreements with work published for other consultants
• Greater Atlanta (4 months) Headed the technology workstream for a global appliance manufacturer, unifying CRM marketing functions, through application rationalization, identifying over 100 tools, data sources
• Proposed future states, resulting in the consolidation of 6 office across the US
• Other Supported 2 short term digital transformation projects, involvng and international banking and entertainment client

First new hire within IT as part of the Cineplex purchase of Famous Players. Reported to the VP and CTO to manage deployments of IT solutions across the enterprise as part of M&A activities

• Managed 5 M&A related projects on-time and within budget critical to the enterprise, including film history data integration, custom applications, reporting projects and an enterprise CRM deployment
• Operational duties included developing processes and operational artifacts for project management within the department
• Results of projects elimated duplicate work by 50%, and allowed real-time analysis of sales data

• Initiated capability standards development of six-sigma based process improvement initiatives and leading practices, adding governance across projects, integrating nearly a dozen process improvement, project management tools, templates, and methodologies
• Led call centre improvement initiatives advancing resource utilization metrics by over 25%
• Headed a two-month outsourcing analysis project within procurement services as part of a business case, mapping two dozen process and subprocess swim lane diagrams

• Collaborated with small project based teams to implement multiple proprietary HR benefit systems for Canadian clients
• Promoted to Project Manager within 12 months due to strong performance and alignment with training
• Compiled, reviewed and organized code changes for a team of four, deploying updates to consumer-facing benefit sites for thousands of clients’ employee’s self management of benefits, reducing QA times by 50%